Supplying your customers with high quality technical support is a key factor that enhances your product. Often many small and medium sized organizations frequently find that they need to use expensive development resources to provide the support needed and this prevents them from working on revenue generating projects. We at VinIT offer an outsourced technical support desk which leaves your developers free to work on product enhancement or new development projects.
High Quality and Cost Effective Helpdesk Support
Our first step would be to undertake a skills transfer to ensure that we have the necessary knowledge to provide your customers with the support they expect from you. After that, we would replace your support helpdesk by providing you with a UK-based front end to handle and manage all calls.
Calls made to this helpdesk are seamlessly diverted to our exceptional software centres based in Sri Lanka, thereby providing you with a high quality and extremely cost-effective service. Functioning according to industry standards, our service covers:
- A customised online support system and knowledge base that would provide a single point of contact for all support and total incident management
- A Service Level Agreement based on your priorities
- In-depth and regular reporting allowing you to identify product areas that are in need of attention.